BetMorph Casino Privacy Policy

At BetMorph Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at https://play.betmorph.com/. We encourage you to read this document carefully so you understand your rights and our obligations. BetMorph Casino is operated by ProgressPlay Limited, a Malta limited liability company (registration number C58305), with registered offices at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Payment and transaction services are provided by Babaloo Limited (5 Secretary's Lane, Gibraltar GX11 1AA) and Truelayer Limited. We operate under the Malta Gaming Authority Licence MGA/B2C/231/2012 and are also licensed and regulated in Great Britain by the UK Gambling Commission (account no. 39335).

Who We Are and How to Reach Us

We at BetMorph are the data controller responsible for your personal information. If you have any questions, concerns, or requests related to how we handle your data, you can reach our support team at any time. Our customer support operates 24/7 and is available via live chat, the contact form on our website, or by email at customersupport@instantgamesupport.com. For responsible gaming concerns, you may write directly to playerrelationship@instantgamesupport.com, and for formal complaints, please contact complaints@instantgamesupport.com. Our help centre is also accessible at help.casinopp.net.

What Personal Data We Collect

Our BetMorph Casino platform collects personal data from you in a number of ways — directly when you register or interact with our services, and automatically through technical means when you browse our website. Below is a breakdown of the categories of information we may collect:

Information You Provide to Us

Your full name, date of birth, and proof of identity
Your email address, phone number, and residential address
Financial data, including payment method details, transaction history, and withdrawal information
Username, password, and account preferences set during registration
Communications you send us, including support requests and complaints
Documents you submit for KYC (Know Your Customer) verification, required at €2,000 cumulative transactions

Information We Collect Automatically

Your IP address, browser type, and operating system
Device identifiers and session data
Pages visited, games played, and time spent on our platform
Geolocation data to verify your eligibility to play in your jurisdiction
Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Personal Data

We use the personal data we collect about you for several clearly defined purposes. At BetMorph, we process your data only when we have a lawful basis to do so, including the performance of a contract, compliance with a legal obligation, your consent, or our legitimate business interests.

To create and manage your account on our platform
To process your deposits and withdrawals via our payment partners, including Babaloo Limited and Truelayer Limited
To verify your identity and comply with anti-money laundering (AML) regulations
To ensure you meet the minimum age requirement of 18+ and are not located in a restricted jurisdiction
To provide you with customer support in English, Finnish, French, Japanese, Spanish, and Portuguese
To administer bonuses such as our welcome offers, free spin promotions, and our Rewards Programme
To send you marketing communications where you have given your consent
To detect and prevent fraud, money laundering, and other unlawful activities
To meet our obligations under the Malta Gaming Authority and UK Gambling Commission licences
To support responsible gaming practices and intervene when problem gambling is suspected

Cookies and Tracking Technologies

Our BetMorph platform uses cookies and similar technologies to ensure our website functions correctly and to improve your browsing experience. We use essential cookies that are necessary for the operation of our site, as well as analytical and marketing cookies that help us understand how players interact with our services. You may adjust your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Sharing Your Data with Third Parties

We at BetMorph do not sell your personal data to third parties. However, we do share your information with carefully selected partners and service providers who assist us in operating our business. These include:

ProgressPlay Limited — our platform operator and parent entity
Babaloo Limited and Truelayer Limited — our payment processing partners
Identity verification and KYC service providers
Game studios and content aggregators, including Pragmatic Play, Play'n GO, NetEnt, Microgaming, Red Tiger, and Evolution
Regulatory authorities, including the MGA and UKGC, when required by law
Law enforcement bodies or government agencies where we are legally obligated to disclose information

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law or regulatory obligations. Under our MGA and UKGC licences, we are typically required to retain certain records for a minimum of five years following the closure of your account. When your data is no longer needed, we securely delete or anonymise it.

Your Rights as a Data Subject

Depending on your location and applicable law, you may have a number of rights regarding your personal data. We at BetMorph Casino respect and uphold these rights, which may include:

Right of access — You may request a copy of the personal data we hold about you
Right to rectification — You may ask us to correct inaccurate or incomplete information
Right to erasure — In certain circumstances, you may request that we delete your data
Right to restrict processing — You may ask us to limit how we use your data
Right to data portability — You may request your data in a structured, machine-readable format
Right to object — You may object to our processing of your data for marketing or legitimate interest purposes
Right to withdraw consent — Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at customersupport@instantgamesupport.com. We will respond to your request within the timeframe required by applicable law.

Security of Your Personal Data

We take the security of your information seriously. Our BetMorph Casino infrastructure uses industry-standard encryption technologies, including SSL/TLS protocols, to protect your data during transmission. We also implement access controls, firewalls, and regular security audits to safeguard the information stored on our systems. While we do everything in our power to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Responsible Gaming and Data Use

We use personal data to support our responsible gaming obligations. At BetMorph, we monitor player behaviour to identify signs of problem gambling and to enforce self-exclusion requests. If you wish to set deposit limits, take a cooling-off period, or self-exclude, please contact our responsible gaming team at playerrelationship@instantgamesupport.com. Our platform is strictly for players aged 18 and over.

International Data Transfers

As our BetMorph Casino operations are based in Malta and we serve players across multiple jurisdictions — including the UK, Ireland, Finland, Norway, Canada, New Zealand, Japan, India, and others — your personal data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are carried out in compliance with applicable data protection legislation and with appropriate safeguards in place.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to contact our support team. We are here to help 24/7.

Content updated: July 13, 2026